Job Description

A global technology firm in Malaysia is seeking a Senior Specialist in IT Solutions/IT Service Management. In this role, you will monitor SLA and KPI performance, analyze data for service delivery improvements, and lead collaboration initiatives. The ideal candidate has over 8 years of experience in IT, a Bachelor's Degree in a related field, and strong competencies in IT service management processes. This position offers a hybrid work model and opportunities for continuous improvement in IT services.
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