Job Description

A leading contact center provider in Davao City is seeking a Quality & Workforce Analyst to enhance the performance of our Customer Support team. This hybrid role focuses on quality evaluations and workforce management. Ideal candidates will have experience in contact center operations, strong analytical skills, and a commitment to continuous improvement. Responsibilities include conducting quality audits, managing staffing schedules, and delivering actionable insights to improve customer interactions and operational efficiency.
#J-18808-Ljbffr

Apply for this Position

Ready to join BPO company? Click the button below to submit your application.

Submit Application