Job Description
RESPONSIBILITIES:
- Post-sales activities of Cybersecurity or Network Performance Monitoring products
- Involve in Large-scale (Local & Regional) Project Implementation
- Provide on-site implementation services including testing, deployment & documentation
- Provide technical support in ensuring customer satisfaction
- Analyse and clarify customer queries though troubleshooting and researching existing
knowledgebase articles/known issues - Be on routine standby to support 24x7 maintenance support calls
- Requires the ability to communicate issues clearly and concisely
REQUIREMENTS:
- Bachelor's degree or Diploma in Cyber Security, Computer Science, Computer Engineering or related field
- At least 1-2 years relevant experience in IT industry providing network support and
administration. - Equip with knowledge & experience in networking such as routing and switching t...
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