IAD Customer Service Baggage Supervisor

Supervisor- Baggage Customer Service 

We are seeking a skilled and experienced Supervisor to lead our Baggage Customer Serviceteam in the aviation industry. In this role, you’ll be responsible for ensuring the safe, efficient, and timely handling of luggage while maintaining smooth day-to-day operations. You’ll oversee a team of handlers, coordinate with other departments, and uphold high standards of safety and service to enhance the travel experience for all passengers.

Main Responsibilities:

· Lead and manage the daily operations of the Baggage Team

· Make sure all services meet safety rules, airline standards, and company policies.

· Monitor performance, solve problems, and improve how things are done.

· Manage team schedules, staffing needs, and workflow to ensure smooth service delivery.

· Train, coach, and support team members to meet high customer service standards.

· Track performance and financial ...