Icelandic-Speaking Customer Service Representative

Icelandic‑Speaking Customer Service Representative

We are looking for a Icelandic‑speaking Customer Service Representative to join a global customer experience team.

In this role, you will support customers for well‑known international brands in sectors such as technology, travel, e‑commerce, gaming, or streaming services.

You will handle inquiries, troubleshoot issues, and provide high‑quality assistance while delivering an excellent customer experience in Icelandic and English.

Key Responsibilities

• Provide support to customers via phone, email, and chat in Icelandic and English
• Understand customer needs and offer accurate information and solutions
• Troubleshoot technical or account‑related issues using internal tools
• Record all customer interactions in the CRM system
• Escalate complex cases to specialized teams when necessary
• Stay updated on product knowledge, processes, and polici...