ICQA Supervisor

As a Supervisor you'll strive to plan beyond your own needs ensuring the sufficient resourcing of your function. This will include identifying training needs, staying on top of absence & performance management, as well as coaching and continuous monitoring of your department to engender a greater culture of productivity. Supervising day-to-day activities with responsibility for the overall safety, quality and performance and member experience of either Inbound or Outbound FC operations; setting and clarifying departmental requirements and expectations while creating an environment of teamwork, collaboration and open communication; understanding safety procedures, ensuring safe working practices and documenting accidents/incidents timely; prioritizing appropriately meeting deadlines; exhibiting professional behavior while coping well with ambiguity and change; driving results and approaching obstacles proactively; ensuring company policies are communicated and enf...