ICQA Supervisor

Overview

As a Supervisor, you’ll strive to plan beyond your own needs, ensuring the sufficient resourcing of your function.

Responsibilities

• This will include identifying training needs, staying on top of absence & performance management, as well as coaching and continuous monitoring of your department to engender a greater culture of productivity.
• Supervising day‑to‑day activities with responsibility for the overall safety, quality and performance and member experience of either Inbound or Outbound FC operations.
• Setting and clarifying departmental requirements and expectations while creating an environment of teamwork, collaboration and open communication.
• Understanding safety procedures, ensuring safe working practices and documenting accidents/incidents timely.
• Prioritizing appropriately to meet deadlines.
• Exhibiting professional behavior while coping well with ambiguity and change.
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