ICT Engineer

Job Description

GEMS School's in the UAE are looking for an ICT Engineer to provide comprehensive IT support to all administrative and educational staff, ensuring effective use of systems and applications (intranet and internet). Oversee the installation, configuration, maintenance, and monitoring of the school's computer hardware, operating systems, and related technologies.

Key Responsibilities

• Manage, maintain, and support the school’s ICT systems, including servers, networks (LAN/WAN/Wi-Fi), telephony, printers, AV systems, and classroom technology.
• Ensure high availability, performance, and security of all ICT services in line with GEMS corporate IT standards.
• Provide first- and second-line technical support to staff and students, ensuring issues are logged, tracked, and resolved within agreed service levels.
• Support the rollout and maintenance of GEMS-approved software platforms, learning management systems, an...