ICT Officer

Technical Support

• Respond to and resolve IT-related incidents and service requests in a timely manner to both Country office & field offices.
• Give onsite support at both Country office and field location as and when need arises.
• Provide first-line support for hardware, software, and networking issues.
• Troubleshoot and diagnose problems with computers, printers, phones, and other IT equipment.

System Maintenance.

• Ensure routine maintenance and updates of IT hardware and software.
• Monitor and maintain computer systems, networks, and servers.
• Assist in system upgrades, installations, and migrations as needed.

User Support and Training.

• Provide training and support to end-users on IT systems and software applications.
• Develop and maintain user guides, FAQs, and training materials

Do...