Job Description
Working in a fast paced, constantly evolving environment, you will be responsible for providing a high level of customer service and hands-on support. This is a fantastic opportunity to join an ambitious company operating at the forefront of their industry, and play a key role in ensuring the successful delivery of a premium IT support service.
The overall goal is to ensure that all support requests and incidents are dealt with in a timely and professional manner. You will need to be proactive in your approach requiring you to deal with support queries over the phone, via email and face to face, as well as acting as a point of escalation with 3rd party resolver groups for problems that you can't resolve.
Provide support that consistently meets or exceeds Customer expectations
Support and maintain user account information including rights, security and systems groups
Receive and resolve issues from Tiers 2 and 3 if eyes & hands are necessary to solve a hardware or software issue at location/onsite - in cooperation with the resolver group who transferred the issue, if necessary
Provide troubleshooting and problem resolution support for all network devices
Coordinate with third-party vendors to resolve hardware and software problems, as required
Receive and resolve hardware or software related issues from Tiers 2 and 3 when break-fix is necessary to solve an issue at location/onsite
Interface with hardware and software vendors for planning and problem resolution
Install and set up equipment, cables, outlets and all other hardware required for implementing IMAC's
Test completed IMAC's and verify acceptance by end user
Document changes to inventory use and configuration
AV and Conference support with software such as Webex, Skype for Business, Zoom etc.
At least 5 years' experience in onsite support. ITIL V3 Foundation Certification (recommended)
Microsoft Operating System / Office Certification(s) will be an asset
Advanced MS Office 365 skills
Scripting, coding skill will be considered an advantage
iOS, Android advanced user,Basic Networking skills
Proficiency in local language and a good level of English.
The preceding job description had been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties and responsibilities required of employees assigned to this job.
It's best to apply today, because job postings can be taken down and we wouldn't want you to miss this opportunity. We are the Stefanini group, a global tech consulting company of Brazilian origin that believes in the power of people to transform businesses through technology.
Here, we like to say that technology is not the end, but the means: what really matters are the people who drive it all.
Our mindset is AI First, meaning we invest in cutting-edge technology in everything we do, focusing on results for our clients.
We are a company, A GROUP, that breathes collaboration and offers a dynamic environment where you will learn by doing, grow alongside the team, and have space to contribute with ideas and projects.
More than just talking about digital transformation, we believe in real transformation that starts with people and impacts real businesses.
If you suspect you've been targeted, please contact us immediately at will never ask for payment at any stage of the recruitment process.
The overall goal is to ensure that all support requests and incidents are dealt with in a timely and professional manner. You will need to be proactive in your approach requiring you to deal with support queries over the phone, via email and face to face, as well as acting as a point of escalation with 3rd party resolver groups for problems that you can't resolve.
Provide support that consistently meets or exceeds Customer expectations
Support and maintain user account information including rights, security and systems groups
Receive and resolve issues from Tiers 2 and 3 if eyes & hands are necessary to solve a hardware or software issue at location/onsite - in cooperation with the resolver group who transferred the issue, if necessary
Provide troubleshooting and problem resolution support for all network devices
Coordinate with third-party vendors to resolve hardware and software problems, as required
Receive and resolve hardware or software related issues from Tiers 2 and 3 when break-fix is necessary to solve an issue at location/onsite
Interface with hardware and software vendors for planning and problem resolution
Install and set up equipment, cables, outlets and all other hardware required for implementing IMAC's
Test completed IMAC's and verify acceptance by end user
Document changes to inventory use and configuration
AV and Conference support with software such as Webex, Skype for Business, Zoom etc.
At least 5 years' experience in onsite support. ITIL V3 Foundation Certification (recommended)
Microsoft Operating System / Office Certification(s) will be an asset
Advanced MS Office 365 skills
Scripting, coding skill will be considered an advantage
iOS, Android advanced user,Basic Networking skills
Proficiency in local language and a good level of English.
The preceding job description had been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties and responsibilities required of employees assigned to this job.
It's best to apply today, because job postings can be taken down and we wouldn't want you to miss this opportunity. We are the Stefanini group, a global tech consulting company of Brazilian origin that believes in the power of people to transform businesses through technology.
Here, we like to say that technology is not the end, but the means: what really matters are the people who drive it all.
Our mindset is AI First, meaning we invest in cutting-edge technology in everything we do, focusing on results for our clients.
We are a company, A GROUP, that breathes collaboration and offers a dynamic environment where you will learn by doing, grow alongside the team, and have space to contribute with ideas and projects.
More than just talking about digital transformation, we believe in real transformation that starts with people and impacts real businesses.
If you suspect you've been targeted, please contact us immediately at will never ask for payment at any stage of the recruitment process.
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