Ict Remote Support Analyst

Join our team as an Experienced IT Support Technician (2nd Line / Desk Side Support) based at our client's site. We're looking for a proactive, hands-on professional with solid networking and infrastructure support skills who can provide top-notch customer service, resolve tickets efficiently, and deliver smart hands support for on-site and remote issues.Provide 2nd line desk side support via walk-in Tech Hubs, on-site visits, or remote toolsTroubleshoot hardware/software issues on desktops, laptops, and mobile devicesSupport networking, MS Office 365, Windows OS (XP to 11), and Active Directory tasksHandle installation and upgrades of supported hardware/softwareCollaborate with support centers and maintain accurate ServiceNow recordsKnowledge of networking basics and infrastructure supportCompTIA A+ / Network+ certifications

It s best to apply today, because job postings can be taken down and we wouldn t want you to miss this opportunity. The preceding job description had be...