ICT Service Desk Analyst

Fusion Technology Solutions (ABN 76 125 073 805) is an IT solutions and managed services including hardware & software resale, IT support, cloud, internet, security, VoIP and domain services. We specialise in supporting modern businesses IT, Cyber Security and Communications requirement.
  
Role Overview:
We are seeking an ICT Service Desk Analyst to join our team in the Sydney CBD, NSW 2000. This role involves working closely within the Support Desk Team to handle initial customer inquiries, basic/intermediate troubleshooting, and ticket management. You will be responsible for resolving common technical issues and escalating more complex problems when necessary.
  
Key Responsibilities:

• Provision of first and second level technical support across a range of technologies while maintaining a high level of customer service.
• Answering phone support requests and tickets via our ticketing...