ICT Support Technician

ICT Desktop Support Technician Edinburgh (Hybrid 3 days per week) 167 P/D (Inside IR35) 6-month contract Counter Terrorism Check (CTC) clearance is required for this role. Candidates who already hold a valid CTC clearance will be given preference. We are seeking a proactive and customer‑focused ICT Desktop Support Technician to provide high‑quality support within a large, networked enterprise environment. The ideal candidate will be confident supporting users at all levels, managing a wide range of devices, and ensuring an excellent standard of service delivery. Key Responsibilities Deliver effective 2nd line IT support, including triage, break/fix, troubleshooting, and user guidance. Build, configure, and deploy devices using Microsoft Windows 11 and SCCM. Provide support across Microsoft Office applications, particularly Outlook and Office 365. Support IT operations within a large, complex, networked environment, ensuring service levels are met. Manage and support a range of devices ...