Identity AI / ML Engineer

<p>Principal AI/ML Engineer Contact Center Intelligence On site interview in NY is mandatory! Location: New York, NY (Hybrid preferred; on-site collaboration required for key initiatives. Relocation support available for top candidates.) Mandatory Experience = Contact Center Intelligence Mandatory Total years of experience = 13+ Years Job Summary We are hiring a Principal AI/ML Engineer to lead the hands-on design, development, and scaling of next-generation AI solutions for contact centers. This is a senior individual contributor role focused on building production-grade Generative AI and Agentic AI applications tightly integrated with contact center intelligence . With 15+ years of AI/ML experience (deep focus on NLP and conversational systems) and 2+ years delivering GenAI/Agentic AI in production , you will architect and deploy autonomous, tool-using, reasoning agents that manage complex customer journeys-independently or in collaboration with human agents. You will work ...