IDM Analyst - Engineer - IT-1

Responsibilities:

• Process user access provisioning and deprovisioning requests via IDM tools.

• Assign roles based on subprocess and department.

• Handle ServiceNow tickets for access creation, modification, and deactivation.

• Provide email support for access-related queries and MFA setup assistance.

• Ensure timely processing of deactivation requests (within 24 hours).

• Maintain compliance with access control policies and SLAs.

Required Skills & Qualifications:

• Experience with IDM tools and user access management.

• Familiarity with ServiceNow or similar ITSM platforms.

• Understanding of IT security principles and access control.

• Good communication skills for email and ticket-based support.

• Ability to manage multiple requests wi...