Job Description

Role Responsibilities:

  1. Handle international customer queries and complaints via calls and chat
  2. Maintain high-quality communication standards during interactions
  3. Work in night and rotational shifts as per process requirements
  4. Provide consistent and empathetic customer retention support

Key Deliverables:

  1. Deliver timely and effective resolution to customer issues
  2. Ensure high customer satisfaction across voice and chat channels
  3. Accurately log customer interactions and follow-up actions
  4. Support service goals in a 5.5-day office-based work schedule


Skills Required
Blended Process, Customer Support, International Voice Process, Chat Process, Bpo

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