Implementation and Support Engineer

We are seeking a highly motivated Implementation & Support Engineer to deploy software installations and upgrades.
The Implementation Engineer will work with one of the most widely used telehealth SaaS platforms in the United States.
Your main activities will be:
Perform complete, accurate, and timely entry of information into Salesforce for all cases.
Implement, troubleshoot, and support our software solutions in a wide array of configurations and customer environments.
Answer incoming calls, respond to customer emails, and resolve escalated problems.
Provide general product information, configuration support, collection of relevant technical problem identification information, and filter non-technical problems from technical problems.
Utilize secure remote access technologies such as VPN's and WebEx to diagnose and resolve customer issues.
Employ methodical problem resolution techniques to remotely diagnose hardware and operation system end applications...