Implementation Consultant

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Ada is an AI customer service company whose mission is to make customer service extraordinary for everyone. We raise a new standard of quality service at scale, enabling enterprise companies to deliver experiences that people love—instant, proactive, personalized, and effortless.

The Role

As an Implementation Consultant (internally known as Professional Services Consultant), you will lead enterprise customers through the entire onboarding and implementation journey—from post‑sale through launch. You’ll serve as a technical partner and strategic advisor, helping clients design scalable solutions, integrate Ada's platform into their ecosystem, and realize value quickly.

Responsibilities

• Own end‑to‑end delivery of client implementations, from kickoff through go‑live, ensuring high quality and alignment with client objectives.
• Collaborate with clients to understand goals and technical environment, translating these into actionable implementation plans and tailored automation solutions.
• Provide strategic guidance on leveraging Ada, designing scalable user journeys and automation strategies.
• Design and configure logic‑based workflows, including Generative AI experiences tailored to client business objectives.
• Implement integrations with client systems (CRMs, eCommerce platforms, authentication providers, custom APIs) to enable automation and personalization.
• Test and refine GenAI responses, ensuring quality, consistency, and alignment with project goals.
• Coordinate with stakeholder and internal teams, manage project milestones, address blockers, and ensure seamless implementation.
• Provide training and supporting documentation to enable successful adoption and long‑term management of the Ada platform.
• Collaborate with Product and Engineering to share insights and help shape product direction.

Qualifications

• 3+ years of experience in implementation consulting, professional services, or a related field, preferably within a SaaS environment.
• Strong technical aptitude with working knowledge of APIs, data flow troubleshooting, and effective communication across stakeholders.
• Solid understanding of SaaS ecosystems, experience integrating tools like Shopify, Salesforce, Zendesk, or HubSpot.
• Excellent communication and relationship‑building skills, able to explain technical concepts to non‑technical audiences and influence VP‑level stakeholders.
• Strong understanding of logic‑based workflows, design and troubleshoot decision trees and automation flows.
• Comfort operating in ambiguity, solving complex problems, and staying on track amidst shifting priorities.
• Curious, resilient mindset, driven by action and continuous learning.
• Bonus: Knowledge and experience implementing Generative AI solutions or CX automation tools.

Benefits & Perks

• Unlimited Vacation
• Comprehensive benefits: health, dental, vision, travel, and life insurance
• Wellness account
• Employee & Family Assistance Plan
• Flexible work schedule; remote‑first with local hub options
• Learning & Development budget
• Cutting‑edge AI tools and access to LLMs

The above benefits apply to full‑time permanent employees.

Thank you for your interest in joining us at Ada. Due to the high volume of applications, we will only contact candidates whose qualifications closely match the requirements of the position.