Implementation Consultant

Overview

As an Implementation Consultant, you will be responsible for the onboarding experience for all Propertyware or Buildium’s newest and existing customers, assisting with data import and account setup, add-on services setup and training, and education on how to use the software and integrate Propertyware or Buildium into their business. You will work cross-functionally with Product, Marketing, Sales, and Customer Care teams to help create a frictionless process for our customers. Lastly, you will also advocate the utilization of Propertyware or Buildium features and functionality to maximize their business’s growth potential.

Responsibilities

• Outreach to all new customers assigned, conducting kickoff calls and orientation to the onboarding program.
• Create and execute a customized onboarding plan for customers, inclusive of setting accounting and go-live dates and an agreed-upon “graduation” plan.
• Assist with data import (autom...