Job Description
Job Title: Implementation Engineer
Shift timing- 5.30pm-2.30am (NO CAB FACILITY)
Mode- Work from Office - 5 days
Total exp.- 4-7yrs
(Please share your cvs - )
(Apply only if you are currently in Gurgaon) - F2 F INTERVIEWS
Responsibilities and Duties
Support -
- Record and classify received Incidents and undertake an immediate effort to restore a failed service as quickly as possible
- Assign unresolved Incidents to appropriate teams
- Log all Incident/Service Request details, allocating categorization and prioritization codes
- Keep users informed about their Incidents’ status at agreed intervals
- Associate Incidents with other records (i.e. Incidents, Changes, Problems, Knowledge Articles, Known Errors, etc.)
- Provide investigation and diagnosis of all Incidents and Service Requests
- Verify resolution with users and resolve Incidents in Connect Wise
- Escalate Major Incidents to the Manager
- Escalate Incidents at risk of breaching Service Level Agreement to the Manager
- Document troubleshooting steps and service restoration details
- Create and submit knowledge articles
- Provide specialized investigation and diagnosis of all Incidents and Service Requests
- Monitor and optimize Infrastructure usage – Linux/AWS
Professional Services -
- Liaise with the Project Management team for effective product implementation for clients
- Reporting to Project Management team on assigned projects
- Hire, train, mentor and track progress of professional services team members
- Perform and oversee product implementation and configuration as per requirements
- Perform Proof-of-Concept implementations as per requirements
- Timely communication with clients at various stages of the project implementation
Technical Skills:
Mandatory skills - Knowledge in IAM (Identity & Access Management), Linux, AWS, My SQL, Domain Controllers, Single Sign On, MFA
Preferred:
Authentication Protocols: Implementing Single Sign-On (SSO) using industry-standard protocols: SAML 2.0, OIDC, OAuth 2.0, WS-Fed, and MFA solutions.
User Lifecycle: Including automated provisioning and deprovisioning, role assignments
Directory Services: Experience in Azure Active Directory (Azure AD) and traditional Active Directory
Shift timing- 5.30pm-2.30am (NO CAB FACILITY)
Mode- Work from Office - 5 days
Total exp.- 4-7yrs
(Please share your cvs - )
(Apply only if you are currently in Gurgaon) - F2 F INTERVIEWS
Responsibilities and Duties
Support -
- Record and classify received Incidents and undertake an immediate effort to restore a failed service as quickly as possible
- Assign unresolved Incidents to appropriate teams
- Log all Incident/Service Request details, allocating categorization and prioritization codes
- Keep users informed about their Incidents’ status at agreed intervals
- Associate Incidents with other records (i.e. Incidents, Changes, Problems, Knowledge Articles, Known Errors, etc.)
- Provide investigation and diagnosis of all Incidents and Service Requests
- Verify resolution with users and resolve Incidents in Connect Wise
- Escalate Major Incidents to the Manager
- Escalate Incidents at risk of breaching Service Level Agreement to the Manager
- Document troubleshooting steps and service restoration details
- Create and submit knowledge articles
- Provide specialized investigation and diagnosis of all Incidents and Service Requests
- Monitor and optimize Infrastructure usage – Linux/AWS
Professional Services -
- Liaise with the Project Management team for effective product implementation for clients
- Reporting to Project Management team on assigned projects
- Hire, train, mentor and track progress of professional services team members
- Perform and oversee product implementation and configuration as per requirements
- Perform Proof-of-Concept implementations as per requirements
- Timely communication with clients at various stages of the project implementation
Technical Skills:
Mandatory skills - Knowledge in IAM (Identity & Access Management), Linux, AWS, My SQL, Domain Controllers, Single Sign On, MFA
Preferred:
Authentication Protocols: Implementing Single Sign-On (SSO) using industry-standard protocols: SAML 2.0, OIDC, OAuth 2.0, WS-Fed, and MFA solutions.
User Lifecycle: Including automated provisioning and deprovisioning, role assignments
Directory Services: Experience in Azure Active Directory (Azure AD) and traditional Active Directory
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