Implementation Engineer

Location: Gurgaon (Work from Office)

Shift Hours: 05:30 PM - 02:30 AM IST (US Shift)- NO CAB FACILITY

Job Purpose:

We are seeking a highly motivated and detail-oriented Implementation Engineer to join our dynamic team. As an Implementation Engineer, you will be responsible for the successful deployment and integration of our solutions into client systems. This role requires technical expertise, strong problem-solving skills, and excellent communication abilities to ensure our solutions meet client requirements and are delivered on time and within scope.

Support -

• Record and classify received Incidents and undertake an immediate effort to restore a failed service as quickly as possible
• Assign unresolved Incidents to appropriate teams
• Log all Incident/Service Request details, allocating categorization and prioritization codes
• Keep users informed about their Incidents’ status ...