Implementation Engineer

The Implementation Engineer is responsible for overseeing the delivery of complex technical services to customers, managing processes, maintaining customer communication, and executing technical services.

• Oversee and execute complex technical projects to establish or bolster the company’s position within the customer base.
• Configure and deliver servers for implementations and migrations.
• Set up HA & DR redundancy configurations and deliveries.
• Configure sandboxes and make database changes.
• Collaborate with Customer Success and Project Management to ensure SLAs are met for scheduling and delivering customer events.
• Maintain cohesive records of changes made to customer environments.
• Maintain server setup guides and other process documentation for technical activities.
• Communicate directly with customers to scope and resolve requests.