IMPLEMENTATION ENGINEER

Job Description Job Description Description: Job Title : Implementation Engineer Department : Managed IT Services Reports to : Helpdesk Manager or Director of IT Operations Location : TAMPA, FL Date :09/02/2025 Position Overview The Senior IT Support Technician (Level 4) serves as a top-tier technical expert within the IT support team. This role is responsible for resolving complex technical issues, providing guidance to junior technicians, and serving as an escalation point for critical incidents. The Senior Technician is instrumental in delivering high-quality support to clients while ensuring systems are optimized, secure, and performing efficiently. This position requires deep technical expertise, advanced troubleshooting skills, and the ability to work on projects and critical issues with minimal supervision. Key Responsibilities Technical Support and Troubleshooting Provide expert-level technical support for escalated issues, ensuring timely resolution and minimal downtime for cl...