Implementation Manager

Overview

The Implementation Manager is a leader who motivates and manages the team that installs Premier products for new and existing customers, and consistently delivers high quality results aligned with the organization and clients’ strategic projects and plans. This role coordinates internal services dependencies and customer dependencies to ensure a successful implementation delivered on schedule. It involves facilitating communication between the client and internal team, managing issues, and making final decisions related to project success.

Responsibilities

• Determine resource allocation; define project plans; provide member support by answering questions and troubleshooting data accuracy issues.
• Problem solve and make member-focused decisions; plan and track each assigned project; identify and resolve problems; manage changes throughout projects.
• Coordinate and facilitate regular client meetings and training sessions; escala...