Implementation Manager

Own customers go-live readiness and onboarding. Ensure deployments are smooth, repeatable, and standardized—while shielding engineering from onboarding issues.

Key Responsibilities

• Lead end-to-end customer implementations and go-lives
• Configure and deploy core admin workflows
• Handle technical setup and troubleshooting during onboarding
• Standardize implementation processes, templates, and documentation
• Ensure quality, security, and reliability before handoff
• Partner with Product, UX, QA, and GTM teams to improve launch success
• Build initial support and training materials for customers
• 6–8+ years in implementations, solutions architecture, or technical account roles
• Proven experience leading go-live and customer onboarding
• Strong understanding of SaaS platforms, APIs, SQL, and RBAC
• Ability to scale processes in lean teams
• Strong communication with technical and non-...