Implementation Manager – SaaS Implementation

Overview

We are the first international ecosystem of independent agencies designed to provide top-tier, data-driven creative solutions for brands, with a shared focus on driving growth. With over 900 employees across 15+ offices in 18 countries, SAMY operates in 55 markets, serving more than 100 leading clients. We specialize in developing award-winning, end-to-end digital campaigns powered by data, strategy, and creativity.

JOB FUNCTIONS

• Lead end-to-end, enterprise-level Sprinklr implementations for strategic US clients.
• Design and deliver technical solutions aligned with business goals.
• Oversee all implementation phases: discovery, design, configuration, integration, and optimization.
• Act as technical lead and escalation point for complex challenges.
• Build and mentor high-performing implementation teams, defining best practices.
• Collaborate closely with client technical leaders and internal global teams....