Implementation Manager

TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.

· Acts as a consultant and provides implementation leadership to Sales, CSMs, and Clients

· Acts as a project manager during the implementation process through to the launch of the TELUS EAP including planning, execution, and follow up

· Monitors each step in the implementation process; identifies potential issues and mitigates them

· Works with client to understand business requirements and produces launch plan with timelines

· Manages implementations across multiple geographies, including Canada, US, UK, Australia and Global

· Stays current with new & innovative ways of educating and delivering information to our clients; establishes standards and best practices across the CSM department.

· May arrange, organise and facilitate Employee Orientations and Manager Orientations (in person, webinar or alternative methods) in conjunction with new client launches

· Works closely with other Implementation Managers; ensures knowledge transfer & sharing of best practices across IM team

· Collaborates with IM team to maintain knowledge portal to ensure Sales and CSMs have access to most current launch processes

· Remains up to date with TELUS processes and systems related to domestic and global client setup, billing, and account management

· Works closely with Onboarding team to understand processes and requirements for launching accounts on TELUS Wellbeing platform, and to incorporate these processes into the overall implementation project

· Works with stakeholders across multiple departments to manage new client implementation requirements, including unique/custom operational processes

· Manages materials & promotional requests as it pertains to the implementation and launch of a new client

· May support re-launch of a client program following a retender, as needed

· Works closely with the Communications team to ensure alignment in promotion and service offering

· Promotes team work and collegiality in the work environment

· Works independently with minimal supervision

· Attends internal training sessions to build knowledge of products & solutions, best practices, industry topics and trends

Assists with special projects and other tasks, as required

A bit about us

We're a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. 

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment. We offer accommodation for applicants with disabilities, as required, during the recruitment process. 

The health and safety of our team, customers and communities is paramount to TELUS.  Accordingly, we require anyone joining our TELUS Health Care Centres to be fully vaccinated for COVID-19.

By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies' Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.