Implementation Onboarding Manager

Overview

At Amadeus we’re seeking a Manager of Implementation Acceleration and Onboarding (OBO) who will lead the strategy, delivery, and adoption of onboarding solutions for Amadeus Hospitality. In this role you’ll be responsible for accelerating customer onboarding, improving time to value, and ensuring consistent, scalable implementation of Hospitality products. You will also manage a global, cross-functional team and own the roadmap, delivery, and performance of onboarding tools.

Responsibilities

• Lead and be accountable for a global, cross-functional team of business analysts, developers, QA, and technical specialists;
• Manage workload distribution, capacity planning, performance, recruitment, and ongoing team development;
• Define and drive the onboarding strategy and roadmap for Hospitality solutions and tools such as UDC, OPF, Blink, and related platforms;
• Oversee the delivery, adoption, and continuous improvemen...