Implementation Specialist

From enabling companies to flourish, to helping careers bloom.

SupportNinja was founded in 2015 to help companies solve for scale and connect them with a wider world of talent. Our vision is to show the world a better way to outsource by developing the best people, implementing cutting-edge technology, and challenging the status quo.

We change the game by prioritizing fun in our workplace. By joining our team, you’ll have the opportunity to provide world-class service to our customers through various channels while also working in our fun-forward culture.

What does a day in the life of an Implementation Specialist look like?

1. Manage multiple implementation projects simultaneously, ensuring they are delivered on time and within scope.
2. Conduct discovery/requirements gathering sessions, providing and maintaining the resulting design documentation throughout the implementation.
3. Conduct gap analysis of existing client systems and progra...