IMPLEMENTATION SPECIALIST

The Implementation Specialist (IS) provides software training and onboarding support to new SOCi customers. The IS coaches clients throughout the initial implementation of their SOCi account and answers any questions they have. They also recommend and/or help implement other value-added services available through SOCi (social media & reputation management network support, Facebook Business manager assistance, unique use-case-based setup, and guidance).

The IS participates in all phases of onboarding activities for our SaaS customers. She or he will be responsible for ensuring our customers get the very best out of our platform by leading project engagements throughout the first 30 days of a new client’s lifecycle; including requirements gathering, solution design, account customization, training, and both phone and email support.

As our IS you will work with leading executives as well as social media coordinators and must possess the skills to hold both strategic, high...