Implementation Specialist

About the Role

The Implementation Specialist is a client-facing role responsible for supporting software demonstrations, client onboarding, and training activities for global clients. This role works closely with internal and client stakeholders to ensure customers are successfully introduced to the platform, understand its core workflows, and have a positive onboarding experience.

To succeed in this role, you must demonstrate strong technical aptitude, the ability to quickly learn new software, and confidence in presenting and guiding clients through product workflows. A strong customer-centric mindset is essential to delivering a positive and professional user experience.

Key Responsibilities and Scope

• Lead and support product demonstrations, client onboarding, and training activities, including preparation, coordination, delivery, and follow-through required for successful execution
• Develop a strong working knowledge of the s...