Implementation Specialist

Preferred Qualification
• Graduate in any B.tech /BCA /MCA/ BSc. Computer Science.
Skills
Must-Haves
• Hands-on experience in any MIS platform
• Proficiency in MS Office
• Excellent verbal and written communication skills
Good-to-Haves
• Advanced knowledge of Excel
• Experience with BI tools
• Analytical skills and reporting exposure
Responsibilities:
Onboarding & Implementation
• Guide clients through the implementation process, outlining steps and setting
clear expectations.
• Coordinate with cross-functional teams to ensure the timely deployment of
services or features.
• Troubleshoot and resolve issues arising during implementation with minimal
disruption to client operations.
Customer Communication
• Maintain consistent, clear communication with clients throughout the
onboarding and implementation phases.
• Respond to client inquiries promptly and professionally.
• Provide regular updates on the progress of implementation and migration
activities.
Documentation & Reporting
• Maintain accurate and updated records of client interactions, issues, and
resolutions.
• Generate regular progress reports for all implementation activities.
• Identify recurring issues, trends, or gaps and recommend process
improvements.
Migration Support
• Collaborate with clients to gather data, documents, and prerequisites for
migration.
• Assist clients in understanding migration steps and address any related
queries.
• Work with internal teams to ensure a smooth and successful transition of
data and services.
Requirements
• Flexibility to work in shifts – US/UK/AUS
• Strong problem-solving and analytical skills
• Empathy, patience, and the ability to handle challenging customer situations
• Ability to multitask and work efficiently in a fast-paced environment
• Proficiency in customer support software, CRM systems, and other relevant
tools