Import/Export Customer Service

Overview

Fresh graduates with no prior experience are welcome. Full training and hands-on guidance provided for candidates who demonstrate a strong willingness to learn. Supportive team environment that encourages growth, skill development, and confidence in handling international clients. Opportunity to gain exposure in global logistics and import/export operation.

Responsibilities

• Serve as the main point of contact for international clients worldwide regarding import and export shipments.
• Support and participate in conference calls and virtual meetings with overseas clients, agents, and internal teams.
• Coordinate with overseas agents, shipping lines, airlines, and customs brokers to ensure smooth cargo movement.
• Monitor shipment status and provide timely updates to clients on delivery schedules and any delays.
• Handle client inquiries, complaints, and issue resolution professionally and promptly.
• Ensure c...