In-house Service Agent

Involves the completion of administrative tasks and coordination relating to the front-line operation which may include data entry, ramp activities, sort activities, trace activities, despatch activities and local customer service. While operational tasks may be part of these roles, the majority of time is spent on office-based activities.
**General Job Description**:
Under general supervision perform the following activities:
- Involves performing a variety of customer service and administrative In-House duties to support efficient clearance process; responds to a customer’s needs regarding clearance paperwork, tracing of shipments, identification of problems, and resolution through available information or transfer to source; and requires direct and indirect customer interface.
- Ensures customer information is properly documented and entered into the system on a timely basis.
- Types or otherwise prepares various operations and customer’s reports.
- Ensures all shi...