Job Description

In Store Tech Analyst

Role Responsibility

Hardware and software related issues with the day to day on-site front and back-office support requirements. This is an internal customer facing role whereby you will be the first point of contact and support any issues relating to on-site end user technology issues or requests (including tills, desktops, phones and mobile devices as well as end user software).

You will: 

  • Be flexibility to work alternative weekends with occasional travel to regional stores and sites

  • Work collaboratively with other Service Delivery teams to ensure that incidents and problems are efficiently and effectively dealt with

  • Provide 1st & 2nd line support for PC, Mac and store hardware issues and provide 2nd line support for instore EPOS systems mobile devices including iPhones and iPads 

  • Perform the day-to-day operational tasks necessary to ensure a stable and robu...

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