Job Description

Scope:

The Technical Analyst will be responsible for managing and supporting the Problem Management and Incident Management processes within the ServiceNow platform. The role involves end-to-end ownership of incidents and problems, ensuring effective resolution, root cause identification, and permanent fixes to improve IT service availability and stability. The analyst will act as a bridge between technical teams, business stakeholders, TAM and IT leadership, driving process adherence and continuous improvement.


Our current technical environment:

  • Microsoft Azure

  • VMware ESXi

    • What you’ll do:

    Problem Management

  • Lead the end-to-end Problem Management process, including problem detection, logging, categorization, investigation, and resolution.

  • Drive Root Cause Analysis (RCA) for major and recurring incidents, ensuring clear documentation and action tracking....

    • Apply for this Position

    Ready to join Blue Yonder? Click the button below to submit your application.

    Submit Application