IN-Technical Consultant - Cloud

Scope: The Technical Consultant Int – Cloud acts as the point of escalation for infrastructure operations, responsible for handling complex issues, driving root cause analysis, and implementing long-term solutions. This role also contributes to infrastructure design, optimization, and strategic initiatives, while mentoring L1/L2 teams and ensuring adherence to best practices. Our current technical environment: •Microsoft Azure • VMware ESXi What you’ll do: • Perform troubleshooting of hardware, OS, and network issues based on standard operating procedures (SOPs). • Log, track, and update incidents and requests in the ticketing/ITSM system. • Escalate unresolved issues to L3 teams with proper documentation and logs. • Perform routine health checks, daily checklist activities, and report deviations. • Support user requests related to access, password resets, and basic infra queries. • Adhere to defined processes, SLAs, and compliance/security guidelines. • Maintain accurate documentation...