Inbound Customer Care Executive/ US Process

Key Responsibilities

• Handle inbound and/or outbound interactions for international customers
• Resolve customer queries and provide accurate information in a timely manner
• Maintain high levels of customer satisfaction through professional communication
• Follow process guidelines, quality standards, and compliance requirements
• Accurately document customer interactions in internal systems
• Meet performance metrics related to quality, productivity, and attendance
• Adapt to 5-day rotational shifts with 2 rotational weekly offs

Eligibility Criteria

• Undergraduate freshers and experienced candidates are eligible
• Excellent verbal and written communication skills in English are mandatory
• Willingness to work in rotational shifts and rotational offs
• Ability to work in a fast-paced, structured environment