Inbound officer

Inbound Officer - Chennai

Job Role:

·         Answer inbound calls and assist customers with their Queries/Request/Complains.

·         Raise Request & Complaints on behalf of the customer in the CRM tool.

·         Generate leads and educate customers about new products & their benefits.

·         Maintain and adhere to compliance guidelines

·         Capture problem indicators, highlight and suggest improvement

·         Adherence to the monthly Score card parameters including Quality, Efficiency and Accuracy

·         Maintain adequate knowledge levels on products, processes and systems used

·         Ensure sales target are met

·         Skills Required:

o    Excellent verbal communication skills

o    Ability to comprehend, capture as well as interpret basic customer information

o    Strong customer service focus

o    Knowledge of Banking / Credit cards preferred

Work Timings: Shifts (Starting 6.30 am), Open to work in shifts / rotational offs (For Female shift window will be 6:30 am to 8:30 pm between any 9 hours rotational shift) and rotational week off any one day in a week.    

Languages Required: English + Hindi (compulsory). 

Candidate residing with in (30 kms from Karapakkam). 

Academic Criteria: Candidates must have achieved First Class in all landmark academic milestones – 10th, 12th, and Graduation.