Job Description
About the Job
About West Marine
We don’t just sell anchors and rigging. We sell a love of the water that lasts for generations.
We don’t just sell life jackets and flares. We sell peace of mind for your most precious cargo.
We don’t just have a passion for boating. We have a lifetime of experience that we can’t wait to share with you.
So when you shop at West Marine, it’s not just for boating gear – it’s for the pure pursuit of more water and less hassle.
If you have a passion for being on the water and are looking to join a world-class organization, then West Marine is the place for you! West Marine is recognized as the premier multi-channel retailer of boating and fishing supplies with more than 230 stores located throughout 37 states and Puerto Rico. When you work at West Marine, you’re part of a family; one that values spending quality time on the water, doing the things you love, and sharing that passion with our customers and community.
Position Summary:
West Marine Pro is seeking a Pro Inbound Sales Representative to service Pro Customers across the channel.
The Inbound Sales Representative is a proactive and results-driven individual. This role is essential to delivering outstanding customer service while also identifying and capitalizing on sales opportunities. The ideal candidate will have strong communication skills, a customer-first attitude, and a passion for meeting and exceeding sales targets. West Marine is a Drug Free Workplace and an Equal Opportunity Employer.
Compensation Structure:
In this role, you will be compensated with a fixed hourly wage plus 2% commission on margin dollars of sales that you place. You will receive regular pay based on the hours worked, with payments made on a consistent schedule.
Primary Responsibilities:
Customer Interaction and Sales
+ Handle incoming customer calls and emails promptly and professionally.
+ Ensure a positive and high-quality customer experience through all sales interactions.
+ Place customer orders, answer customer’s inquiries, and provide accurate information about products and services.
+ Coordinates sales efforts with marketing programs; promotes product/company focuses.
+ Serves as a point of contact and assists in maintaining relationships with accounts.
+ Keeps detailed records of customer interactions and transactions by utilizing Salesforce for activity tracking.
+ Staying updated on new products, features, and industry trends.
+ Provides support to colleagues when needed
Problem Resolution:
+ Diagnose and troubleshoot customer problems, offering solutions and alternatives.
+ Escalate unresolved issues to the appropriate departments when necessary.
+ Follow up with customers to ensure their issues are fully resolved.
Education, Experience & Skills:
Minimum education required/preferred, area of study:
+ Minimum High School or GED.
+ Associate or bachelor’s degree preferred.
Minimum years of relevant experience preferred/required:
+ 2+ years Sales experience
+ 3+ years Customer service experience
+ Proficient knowledge of marine products and/or the marine industry required.
Additional skills/knowledge required include:
+ Strong communication, organizational and customer service skills
+ Sense of urgency and ability to work in a fast-paced environment.
+ Computer literate, including Microsoft Office, Excel, Word
+ Ability to foster relationships with customers.
+ Proficient in Salesforce Service or Sales Cloud preferred
About West Marine
We don’t just sell anchors and rigging. We sell a love of the water that lasts for generations.
We don’t just sell life jackets and flares. We sell peace of mind for your most precious cargo.
We don’t just have a passion for boating. We have a lifetime of experience that we can’t wait to share with you.
So when you shop at West Marine, it’s not just for boating gear – it’s for the pure pursuit of more water and less hassle.
If you have a passion for being on the water and are looking to join a world-class organization, then West Marine is the place for you! West Marine is recognized as the premier multi-channel retailer of boating and fishing supplies with more than 230 stores located throughout 37 states and Puerto Rico. When you work at West Marine, you’re part of a family; one that values spending quality time on the water, doing the things you love, and sharing that passion with our customers and community.
Position Summary:
West Marine Pro is seeking a Pro Inbound Sales Representative to service Pro Customers across the channel.
The Inbound Sales Representative is a proactive and results-driven individual. This role is essential to delivering outstanding customer service while also identifying and capitalizing on sales opportunities. The ideal candidate will have strong communication skills, a customer-first attitude, and a passion for meeting and exceeding sales targets. West Marine is a Drug Free Workplace and an Equal Opportunity Employer.
Compensation Structure:
In this role, you will be compensated with a fixed hourly wage plus 2% commission on margin dollars of sales that you place. You will receive regular pay based on the hours worked, with payments made on a consistent schedule.
Primary Responsibilities:
Customer Interaction and Sales
+ Handle incoming customer calls and emails promptly and professionally.
+ Ensure a positive and high-quality customer experience through all sales interactions.
+ Place customer orders, answer customer’s inquiries, and provide accurate information about products and services.
+ Coordinates sales efforts with marketing programs; promotes product/company focuses.
+ Serves as a point of contact and assists in maintaining relationships with accounts.
+ Keeps detailed records of customer interactions and transactions by utilizing Salesforce for activity tracking.
+ Staying updated on new products, features, and industry trends.
+ Provides support to colleagues when needed
Problem Resolution:
+ Diagnose and troubleshoot customer problems, offering solutions and alternatives.
+ Escalate unresolved issues to the appropriate departments when necessary.
+ Follow up with customers to ensure their issues are fully resolved.
Education, Experience & Skills:
Minimum education required/preferred, area of study:
+ Minimum High School or GED.
+ Associate or bachelor’s degree preferred.
Minimum years of relevant experience preferred/required:
+ 2+ years Sales experience
+ 3+ years Customer service experience
+ Proficient knowledge of marine products and/or the marine industry required.
Additional skills/knowledge required include:
+ Strong communication, organizational and customer service skills
+ Sense of urgency and ability to work in a fast-paced environment.
+ Computer literate, including Microsoft Office, Excel, Word
+ Ability to foster relationships with customers.
+ Proficient in Salesforce Service or Sales Cloud preferred
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