Incident and Escalations Lead

About Muvr

Muvr is building the future of on-demand logistics and moving services. Our platform connects customers with trusted drivers and crews to deliver large items quickly and reliably. As we scale, effective incident response and escalation management are critical to maintaining customer trust, ensuring safety, and resolving high-priority operational issues professionally.

Role overview

The Incident & Escalations Lead owns the identification, management, and resolution of high-impact incidents and escalations across Muvr’s marketplace. This role serves as the point person during critical events—ensuring fast response, clear communication, and effective resolution—while also building systems to prevent repeat issues and improve operational resilience.

This role reports to Operations leadership and works closely with Central Ops, Customer Support, Product, Engineering, and Legal (as needed)....