Incident and Problem Management Leader

+ Multiple locations Egypt (Cairo) • Greece (Athens) • Bulgaria (Sofia) Information Technology Hybrid Experienced Professionals Department: Enabling Technology, Digital & Technology Platform Services.Location: Greece, Bulgaria, or Egypt.The Incident & Problem Manager within a Service Integration & Management (SIAM) organization is responsible for managing the end-to-end process of incident and problem management to ensure minimal disruption to business operations. This role aims to swiftly restore normal service operation following incidents, and to proactively identify and resolve problems to prevent recurrence. The Incident & Problem Manager works collaboratively across multiple service providers, ensuring alignment with ITIL v4 and IT4IT best practices to deliver seamless and integrated IT services, reporting to SIAM Manager.YOUR KEY RESPONSIBILITIES:• Incident Management:o Coordinate and manage the incident management process end-to-end, ensuring ...