Incident Coordinator

Job Title: Incident Coordinator (L1)

Location: Genpact Site (Global Locations)

Shift: 24x7 Rotational Shifts

Experience:1-3 years

Role Overview:

We are seeking a highly motivated and detail-oriented Incident Coordinator (L1) to join our IT operations team. The ideal candidate will be responsible for end-to-end incident coordination, alert monitoring, ticket management, and cross-team communication to ensure timely and effective issue resolution in a global 24x7 support environment.

Key Responsibilities:

•Monitoring & Alert Management:

Monitor infrastructure alerts and notifications.

Log tickets based on alerts using defined SOPs.

•Incident & Ticket Management:

Collect and share system logs with L2 support or Incident Managers.

Update log notes, manage ticket lifecycle, and ensu...