Incident, Major Incident Management

Greetings from Ashra Technologies Experience 6 years Location Bangalore Responsibilities Participate in the Major Incident MI Bridge drive Major Incident MI from start to end as MIM Ensure MI is progressing towards the faster resolution with minimum business impact Manage communication to the stakeholders during the MI Creating an Executive Summary compiling all the data captured throughout the MI Ensure adherence to Post Incident Report within timelines and capturing observations from the Major Incident Perform audit and quality checks for MI Suggest process enhancement Drive the efficiency and effectiveness of the Incident and Problem Management processes Ensures effective communication and coordination of problem-solving efforts between various IT functions from service providers SIAM teams and customers Ensure all Incidents are correctly prioritized categorized routed restored resolved and closed as per the Process defined Driving investigations to identi...