Incident Management Consultant

Role Overview:

We are seeking an experienced Incident Engineer to manage and lead incident management processes in a 24/7 operational environment. The candidate must be comfortable working on-site 5 days a week to ensure seamless coordination and support. This role involves responding to service incidents, coordinating resolutions, driving process improvements, and ensuring high availability of critical services.

The ideal candidate thrives under pressure, multitasks efficiently, and leads both operational incident response and continuous improvement initiatives, leveraging AI and automation to advance incident management maturity.

Key Responsibilities:

Incident Management & Resolution:

• Respond promptly to reported service incidents, identify causes, and initiate incident management processes.
• Proactively identify ...