Incident Management Professional

What you’ll be doing

Excellent communication and interpersonal skills are essential.
Proficient in time management to handle multiple tasks efficiently.
Experience in L2 support and incident management within voice and contact center environments.
Basic knowledge of supporting inbound and outbound-related issues.
Ability to identify and address performance issues, collaborate with teams, and ensure service level agreements and project objectives are met.
Previous experience with voice and contact center technologies, including Inbound, Outbound Contact Server, and SBCs (AudioCodes).
Capability in handling escalated issues related to VOIP and contact centers.
Experience in coordinating multiple resolver groups.
Comfortable working in a support environment.
Sound knowledge of cloud contact center environments, SIP servers, AudioCodes SBC, and E1/T1 channels.
Proficient in incident management processes and procedures.
Overs...