Job Description

About the job 

Our Team:

Service Quality cultivates a culture of service excellence where quality is more than a benchmark – it's a shared purpose. Through synergistic collaboration, advanced monitoring, and empathetic customer advocacy, we strive to elevate every interaction and transform challenges into opportunities for growth. 

Main responsibilities:

The Incident Management Reliability Engineer is responsible for ensuring the stability, resilience, and reliability of critical IT services. This role combines strong incident management expertise with reliability engineering principles to minimize disruptions, drive rapid recovery from major incidents, and continuously improve system performance and availability. 

  • Incident Management 

  • Lead the end-to-end management of Major Incidents (P1/P2), ensuring timely resolution and effective stakeholder communication. 

  • Act as command centre lead during crit...

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