Incident Management Specialist

Incident Management Specialist
Division – Digital
Bangalore

Hybrid


As an Incident Management Specialist, you play a vital role in keeping our digital services running smoothly for customers around the world. You’ll lead the rapid restoration of services during incidents, helping minimise business impact and ensuring our customers remain supported throughout their onboarding and service journey.

In this role, you’ll use your problem‑solving skills and technical curiosity to dive into issues, coordinate responses, and work closely with a diverse range of teams and partners. Your work directly strengthens our service continuity, helps us meet key SLAs, and elevates the customer experience.

You’ll also collaborate with our wider digital community—contributing to innovation that reflects the needs and aspirations of our global teams and end‑customers. This is a role where your voice, ideas, and leadership truly ...