Incident Manager Engineer

**THIS IS WHAT YOU’LL DO**
**Accountabilities**:
The Service Operations Associate will be supporting daily service in the Command Centre areas, including:
- ** Service** **Operations**: From shift handover support the Service Operations local Team with the daily activities for the Command Centre Service including supporting further analysis of priority issues with end-to-end thinking and monitoring of all updates per incident and managing daily tasks. Ensuring all incoming priority incidents from Service Desks are being actively worked upon enabling speedier resolution. Check that all relevant knowledge and updates are included in ticket during the handover to ensure the resolution continues at pace.
- ** Major Incident**: during such an event provide any support required for the smooth operation until service returns to normal.
- ** Communications**: ensure that updates about outgoing communications have been captured/recorded in the relevant incident tickets and readil...