Job Description
**The Job in Short**
We are seeking a dedicated and proactive Incident and Problem Manager to join our managed services team. This role is crucial for managing incidents and problems within the designated timezone, ensuring mínimal disruption to our services, and driving continuous improvement initiatives.
**Meet the Job**
Incident Management:
- Manage incidents as they occur within the assigned timezone.
- Lead and coordinate incident calls, ensuring effective communication internally and externally. Also to senior stakeholders (C-level).
- Serve as the tie-breaker for decision-making during incidents.
- Manage escalations and involve additional resources as necessary.
- Organize Root Cause Analysis (RCA) sessions post-incident to identify underlying issues.
Problem Management:
- Register problems identified during RCA sessions into the problem register.
- Track the resolution of problems and follow up with problem owners to ensure timely resolution.
We are seeking a dedicated and proactive Incident and Problem Manager to join our managed services team. This role is crucial for managing incidents and problems within the designated timezone, ensuring mínimal disruption to our services, and driving continuous improvement initiatives.
**Meet the Job**
Incident Management:
- Manage incidents as they occur within the assigned timezone.
- Lead and coordinate incident calls, ensuring effective communication internally and externally. Also to senior stakeholders (C-level).
- Serve as the tie-breaker for decision-making during incidents.
- Manage escalations and involve additional resources as necessary.
- Organize Root Cause Analysis (RCA) sessions post-incident to identify underlying issues.
Problem Management:
- Register problems identified during RCA sessions into the problem register.
- Track the resolution of problems and follow up with problem owners to ensure timely resolution.
Apply for this Position
Ready to join Backbase? Click the button below to submit your application.
Submit Application